Patient Care Associate – Front Office

We are seeking a highly motivated and professional assistant to join our team at our mental health practice that specializes in treating patients with severe depression. The candidate will be responsible for managing the front desk and providing excellent customer service to patients, families, and other visitors. The ideal candidate should have a college degree and limited sales experience, as they will also be responsible for assisting with marketing efforts and promoting our practice.

Responsibilities include but not limited to

• Greet patients and visitors in a friendly and professional manner, and ensure that they feel welcome and comfortable
• Answer phone calls and respond to emails promptly, and provide accurate information to patients and families
• Schedule appointments and manage patient files, ensuring that all information is accurate and up-to-date
• Support check in and check out procedures for appointments and treatment days
• Assist with marketing efforts, such as social media posts, newsletters, and advertising campaigns
• Participate in sales activities, such as reaching out to potential patients and partners to promote our practice
• Perform other duties as assigned by the practice manager or clinicians

Qualifications

• Bachelor’s degree in a related field
• 2+ years of experience in a receptionist or customer service role
• Excellent communication skills, both verbal and written
• Strong attention to detail and organizational skills
• Proficient in Microsoft Office and other computer applications
• Sales experience and knowledge of marketing strategies is highly preferred
• Empathetic and compassionate, with a desire to help those who are struggling with mental health issues

We offer competitive compensation and benefits packages, as well as opportunities for growth and advancement within our practice. If you are a highly motivated individual who is passionate about mental health and helping others, we encourage you to apply for this exciting opportunity.